Policies
Every Afya policy in one place. The legal documents are in-house drafts, prepared for review by counsel in Oman.
For patients
- Trust CharterThe promises the whole platform is built to keep.
- Patient terms of serviceUsing Afya as a patient and booking a consultation.
- Online consultation consentWhat you accept before a consultation.
- Refund and cancellationYour refund rights, stated plainly.
- Complaints and concernsReport a problem or a concern about care.
Data and privacy
For doctors and clinics
- Terms of serviceThe general terms for using Afya.
- Subscription agreementThe plans, billing, and neutrality commitments.
- Telemed orchestration agreementConsultation payments, refunds, and responsibilities.
- Data processing agreementWho controls and who processes personal data.
- Complaints and critical-incident procedureHow reports are recorded, routed, and closed.