Refund and cancellation policy

What this covers

Two kinds of payment happen on Afya: a doctor or clinic pays us a flat subscription for tools, and, on the Telemed plan, a patient pays a doctor for an online consultation. Patients are never charged by Afya. All prices are in Omani rials.

Doctor and clinic subscriptions

• The Free plan is free, forever. You never have to pay to keep an accurate, claimed, verified profile.
• You can cancel a paid plan at any time. You keep the plan until the end of the period you have already paid for. There is no lock-in and no cancellation fee.
• If a paid plan lapses, we remind you, then give you 14 days with all features still working. After that the account drops to Free. You are never delisted, your profile is never deleted, and your reviews are never touched.
• A yearly plan is billed as one annual price. If we fail to provide the service you paid for, you are entitled to have it put right, re-performed, or refunded. We do not use no-refund terms.

Online consultations

Online consultations are part of the Telemed plan. When you pay for one, you pay the doctor through the doctor's own payment account. Afya never holds this money.

• The consultation fee is shown before you book. The price you see is the price you pay.
• We are building payment so that your card is charged only after the consultation happens. A booking you cancel before it takes place costs you nothing.
• If the doctor does not attend, or a technical failure stops the consultation from happening, you are entitled to a full refund.
• If money was taken and you are owed a refund, it is returned to your original payment method as quickly as the payment provider allows, usually within a few days.

How to reach us

For a refund, a cancellation, or any question about a payment, contact us through the profile claim form, and a person will handle it.